Return & Refund Policy

At Kroyoz, we aim to provide high-quality handmade products. However, if you face any issue, please read our return policy carefully.

1. Return Eligibility

We accept returns only if:

• You received a damaged product

• You received the wrong item

❌ We do NOT accept returns for:

• Change of mind

• Slight color variation (due to lighting/display)

• Used or washed products

2. Return Request Time

You must request a return within 48 hours of receiving the product.

3. Refund Policy

• If your return is approved, we will offer:

  • Replacement product OR

  • Refund (in special cases)

4. Return Process

To request a return:

• Contact us via phone or Facebook page

• Share product ছবি/ভিডিও

• Our team will verify and guide you

5. Return Delivery

• If the mistake is ours → we will bear delivery cost

• Otherwise → customer may need to pay delivery charge

Thank you for shopping with Kroyoz 💛